Why Did You/I Read but Not Reply? IM Users' Unresponded-to Read-receipt Practices and Explanations of Them

Yu Ling Chou, Yi Hsiu Lin, Tzu Yi Lin, Hsin Ying You, Yung Ju Chang

研究成果: Conference contribution同行評審

2 引文 斯高帕斯(Scopus)

摘要

We investigate instant-messaging (IM) users' sense-making and practices around read-receipts: a feature of IM apps for supporting the awareness of turn-taking, i.e., whether a message recipient has read a message. Using a grounded-theory approach, we highlight the importance of five contextual factors - situational, relational, interactional, conversational, and personal - that shape the variety of IM users' sense-making about read-receipts and strategies for utilizing them in different settings. This approach yields a 21-part typology comprising five types of senders' speculation about why their messages with read-receipts have not been answered; eight types of recipients' causes/reasons behind such non-response; and four types of senders' and recipients' subsequent strategies, respectively. Mismatches between senders' speculations about un-responded-to read-receipted messages (URRMs) and recipients' self-reported explanations are also discussed as sources of communicative friction. The findings reveal that, beyond indicating turn-taking, read-receipts have been leveraged as a strategic tool for various purposes in interpersonal relations.

原文English
主出版物標題CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
發行者Association for Computing Machinery
ISBN(電子)9781450391573
DOIs
出版狀態Published - 29 4月 2022
事件2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
持續時間: 30 4月 20225 5月 2022

出版系列

名字Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
國家/地區United States
城市Virtual, Online
期間30/04/225/05/22

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