TY - GEN
T1 - The VoiceXML dialog system for the e-commerce ordering service
AU - Tsai, Min-Jen
PY - 2005/12/23
Y1 - 2005/12/23
N2 - The web-based application by VoiceXML service on the Internet is gradually accepted for human-machine interaction because it provides the speech-enabled functionality and makes the telephone access a reality. However, it is not cost efficient to build voice only stand-alone web implementation and is more reasonable that voice interfaces should be retrofitted to be compatible or collaborated with the existing HTML or XML based web applications. Therefore, this paper considers that the functionality of the web site should enable multiple access modalities so that human beings can perceive and interact with either visual or speech response simultaneously. Under this principle, our research develops an integrated web based Mandarin dialog system which adopts ASR, TTS, VoiceXML browser, and VoIP technologies to create user friendly interfaces of GUI and VUI. The users can use either traditional telephone, cellular phone connection, or even VoIP by personal computer to interact with the VoiceXML server. In the mean time, the users browse the web and access the same content. The prototype system shows excellent performance and can be easily implemented into e-commerce ordering service for wide accessibility.
AB - The web-based application by VoiceXML service on the Internet is gradually accepted for human-machine interaction because it provides the speech-enabled functionality and makes the telephone access a reality. However, it is not cost efficient to build voice only stand-alone web implementation and is more reasonable that voice interfaces should be retrofitted to be compatible or collaborated with the existing HTML or XML based web applications. Therefore, this paper considers that the functionality of the web site should enable multiple access modalities so that human beings can perceive and interact with either visual or speech response simultaneously. Under this principle, our research develops an integrated web based Mandarin dialog system which adopts ASR, TTS, VoiceXML browser, and VoIP technologies to create user friendly interfaces of GUI and VUI. The users can use either traditional telephone, cellular phone connection, or even VoIP by personal computer to interact with the VoiceXML server. In the mean time, the users browse the web and access the same content. The prototype system shows excellent performance and can be easily implemented into e-commerce ordering service for wide accessibility.
UR - http://www.scopus.com/inward/record.url?scp=29144461132&partnerID=8YFLogxK
U2 - 10.1109/CSCWD.2005.194152
DO - 10.1109/CSCWD.2005.194152
M3 - Conference contribution
AN - SCOPUS:29144461132
SN - 1846000025
SN - 9781846000027
T3 - Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design
SP - 95
EP - 100
BT - Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design 2005
A2 - Shen, W.
A2 - James, A.
A2 - Chao, K.M.
A2 - Younas, M.
A2 - Lin, Z.
A2 - Barthes, J.P.
T2 - 9th International Conference on Computer Supported Cooperative Work in Design 2005
Y2 - 24 May 2005 through 26 May 2005
ER -