跳至主導覽
跳至搜尋
跳過主要內容
國立陽明交通大學研發優勢分析平台 首頁
English
中文
首頁
人員
單位
研究成果
計畫
獎項
活動
貴重儀器
影響
按專業知識、姓名或所屬機構搜尋
The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty
Chia-Chi Chang
, Jung Sung Hung
*
*
此作品的通信作者
管理科學系
研究成果
:
Article
›
同行評審
34
引文 斯高帕斯(Scopus)
總覽
指紋
指紋
深入研究「The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty」主題。共同形成了獨特的指紋。
排序方式
重量
按字母排序
Keyphrases
Loyalty
100%
Service Recovery
100%
Relational Selling Behaviour
100%
Bank Managers
60%
Banking Industry
40%
Taiwan
20%
Design Methodology
20%
Competitive Advantage
20%
Customer Needs
20%
Potential Problems
20%
Survey Data
20%
Customer Experience
20%
Service Failure
20%
Conceptual Model
20%
Mediating Role
20%
Suitable Solutions
20%
Targeting Strategies
20%
Behavioral Loyalty
20%
Behavior Trust
20%
Local Banks
20%
Customer-oriented Behavior
20%
Foreign Banks
20%
Salesperson
20%
Customer Concerns
20%
Computer Science
Collected Data
100%
Practical Implication
100%
Conceptual Model
100%
Customer Experience
100%
Economics, Econometrics and Finance
Bank Managers
100%
Industry
66%
Competitive Advantage
33%
Salespeople
33%
International Bank
33%