Taiwanese people’s wayfinding personas and tool preferences

Chih Wei Joy Lo, Chia Ning Liao*, I-Ping Chen, Tsuei Ju Hsieh

*此作品的通信作者

研究成果: Conference contribution同行評審

1 引文 斯高帕斯(Scopus)

摘要

Improving wayfinding system design is a challenge facing hospitals today, and as such this study seeks to improve the design of wayfinding systems by understanding patient routing patterns, wayfinding strategies, and wayfinder tool preference. The methodology of this study has three stages: The first is to administer the Wayfinding Strategies and Related Capabilities Survey [1] toa Taiwanese sample, and then to conduct a factor analysis to isolate important factors. Test subjects included 178 Taiwanese from different professional and education backgrounds. The second stage is based on the ratings of five wayfinding tools used by subjects (Google Maps, map signage, Hand-drawn maps, bystander assistance, and directional signage). A correlation analysis of the helpfulness of the tools and the factors isolated in stage 1 is conducted to separate the subjects into different wayfinding personas. The third stage is conducting interviews of exemplars of the personas found in the second stage. A factor analysis is conducted on the results of the survey, and important survey items are identified. Subjects are divided into one of the following 8 wayfinding personas based on their Wayfinding Ability and Wayfinding Strategy (survey or map strategy): Improvisational, Helpless, Capable, Brute Force, Orienteer, Road-Blind, Map Consultant, and Map-Blind. We advise that prospective designers of smart devices should, in addition to the current functions of Google Maps, consider the habit of hospital users to seek help, as well as the needs of the visually impaired.

原文English
主出版物標題Design, User Experience, and Usability
主出版物子標題Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
編輯Wentao Wang, Aaron Marcus
發行者Springer Verlag
頁面249-264
頁數16
ISBN(列印)9783319586397
DOIs
出版狀態Published - 2017
事件6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada
持續時間: 9 7月 201714 7月 2017

出版系列

名字Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
10290 LNCS
ISSN(列印)0302-9743
ISSN(電子)1611-3349

Conference

Conference6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
國家/地區Canada
城市Vancouver
期間9/07/1714/07/17

指紋

深入研究「Taiwanese people’s wayfinding personas and tool preferences」主題。共同形成了獨特的指紋。

引用此