原文 | English |
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頁(從 - 到) | 112-114 |
期刊 | Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior |
卷 | 3 |
出版狀態 | Published - 1990 |
Myth and Reality in Customer Service: Good and Bad Service Leads to Repurchase
R.A. Feinberg , R. Widdows, M. Hirsch-Wyncott , Charles Trappey
研究成果: Article › 同行評審