Myth and Reality in Customer Service: Good and Bad Service Leads to Repurchase

R.A. Feinberg , R. Widdows, M. Hirsch-Wyncott , Charles Trappey

研究成果: Article同行評審

原文English
頁(從 - 到)112-114
期刊Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
3
出版狀態Published - 1990

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