Increasing HR's strategic participation: The effect of HR service quality and contribution expectations

Jin-Feng Uen, David Ahlstrom, Shu Yuan Chen*, Pai Wei Tseng

*此作品的通信作者

研究成果: Article同行評審

31 引文 斯高帕斯(Scopus)

摘要

Strategic participation is important for HR professionals who wish to have increased influence in their organizations. While a number of previous studies have suggested a link between strategic human resource management and firm performance, few have explored the specific factors enabling HR strategic participation. This study examines the impact of HR service quality and expectations of HR contributions on HR strategic participation. A total of 244 survey responses were received from 42 companies in Taiwan. All hypotheses were supported, thus signifying significant relationships between HR service quality, expectations of HR contributions, and HR strategic participation. The study results also indicate that HR professionals are able to proactively increase the value of HR in organizations by enhancing HR service quality and addressing potential internal customers' needs accordingly.

原文English
頁(從 - 到)3-23
頁數21
期刊Human Resource Management
51
發行號1
DOIs
出版狀態Published - 1 1月 2012

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