How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings

Keyphrases

• How-to Guide 100%
• Mixed-methods Study 100%
• Chatbot 100%
• Task-oriented Chatbot 100%
• Learning Outcomes 33%
• Intro 33%
• Performance Improvement 33%
• Performance Metrics 33%
• Rule-based 33%
• Mixed Methodology 33%
• Task Performance 33%
• Impact Performance 33%
• User Experience 33%
• Subject Experiment 33%
• Between-subject 33%
• Design Recommendations 33%
• Example-based 33%
• Subjective Experience 33%
• Guidance Design 33%
• User Tasks 33%
• Metric Learning 33%
• Onboarding 33%
• Chat Application 33%
• Timing Service 33%
• Task Experience 33%

Computer Science

• Chatbot 100%
• Performance Improvement 20%
• Performance Metric 20%
• User Experience 20%
• Learning Experiences 20%
• Task Performance 20%
• Subjective Experience 20%
• Design Guidance 20%