Gender differences in the effect of negative critical incidents and quality attributes satisfaction

Ya Yueh Shih; Kwoting Fang; Duen-Ren Liu

Gender differences in the effect of negative critical incidents and quality attributes satisfaction

Ya Yueh Shih^*, Kwoting Fang, Duen-Ren Liu

^*此作品的通信作者

資訊管理研究所

研究成果 › 同行評審

摘要

This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

原文	English
頁面	475-480
頁數	6
出版狀態	Published - 11月 2003
事件	34th Annual Meeting of the Decision Sciences Institute - Washington, DC, 美國持續時間: 22 11月 2003 → 25 11月 2003

Conference

Conference	34th Annual Meeting of the Decision Sciences Institute
國家/地區	美國
城市	Washington, DC
期間	22/11/03 → 25/11/03

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Link to publication in Scopus

引用此

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title = "Gender differences in the effect of negative critical incidents and quality attributes satisfaction",

abstract = "This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.",

keywords = "Critical incidents, Gender differences, Internet shopping, Structural equation modeling",

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AU - Shih, Ya Yueh

AU - Fang, Kwoting

AU - Liu, Duen-Ren

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Y1 - 2003/11

N2 - This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

AB - This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

KW - Critical incidents

KW - Gender differences

KW - Internet shopping

KW - Structural equation modeling

UR - http://www.scopus.com/inward/record.url?scp=0442309998&partnerID=8YFLogxK

M3 - Paper

AN - SCOPUS:0442309998

SP - 475

EP - 480

T2 - 34th Annual Meeting of the Decision Sciences Institute

Y2 - 22 November 2003 through 25 November 2003

ER -

Gender differences in the effect of negative critical incidents and quality attributes satisfaction

摘要

Conference

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指紋

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