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Effects of the manager's goal orientation on frontline service employees' service-sales ambidexterity conversion
HsiuJu Rebecca Yen
*
, Paul Jen-Hwa Hu, Yi-Chun Liao, Jiun-Yu Wu
*
此作品的通信作者
教育研究所
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5
引文 斯高帕斯(Scopus)
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Keyphrases
Frontline Employees
100%
Employee Service
100%
Goal Orientation
100%
Service-sales Ambidexterity
100%
Taiwan
14%
Design Methodology
14%
Quality of Service
14%
Negative Impact
14%
Logistics Services
14%
Service Companies
14%
Questionnaire Survey
14%
Service Firms
14%
Mediating Role
14%
Ambidexterity
14%
Service Delivery
14%
Survey Design
14%
Conservation of Resources Theory
14%
Essential Resources
14%
Achievement Goal Orientation
14%
Sales Performance
14%
Multilevel Path Analysis
14%
Learning Goal Orientation
14%
Dyadic Data
14%
Influence Pathways
14%
Change Self-efficacy
14%
Service Sales
14%
Achievement Goal Theory
14%
Economics, Econometrics and Finance
Service Delivery
100%
Path Analysis
100%
Conservation Of Resources Theory
100%
Social Sciences
Sales
100%
Goal Orientation
100%
Achievement goals
20%
Self-Efficacy
10%
Health Care Delivery
10%
Path Analysis
10%
Authors
10%
Computer Science
Goal Orientation
100%
Achievement goals
33%
Service Company
16%
Questionnaire Survey
16%
Negative Impact
16%
Service Delivery
16%
Empirical Test
16%
Essential Resource
16%
Psychology
Goal Orientation
100%
Self-Efficacy
16%
Conservation of Resources
16%
Achievement Goal Theory
16%