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Customer relationship management and firm performance: An empirical study of freight forwarder services
Kuo Chung Shang
*
, Chin Shan Lu
*
此作品的通信作者
運輸與物流管理學系
研究成果
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同行評審
20
引文 斯高帕斯（Scopus）
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Keyphrases
Firm Performance
100%
Customer Relationship Management
100%
Management Performance
100%
Freight Forwarder
100%
Customer Response
25%
Management Dimensions
25%
Perceived Financial Performance
25%
Freight Forwarding
25%
Taiwan
12%
Growth Rate
12%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
12%
Customer Relationship
12%
Performance Aspects
12%
Profit Rate
12%
Creation Process
12%
Interaction Performance
12%
Transportation Services
12%
Organizational Performance
12%
Information Technology Knowledge
12%
Knowledge Management Applications
12%
Forwarding Company
12%
Modeling Exercises
12%
Computer Science
Customer Relationship Management
100%
Freight Forwarders
100%
Customer Response
25%
Collected Data
12%
Structural Equation
12%
Empirical Research
12%
Customer Relationship
12%
Stepping Stone
12%
Positive Effect
12%
Creation Process
12%
Information Technology
12%
Knowledge Management
12%
Social Sciences
Firm Performance
100%
Structural Equation Modeling
33%
Transport
33%
Empirical Research
33%
Organizational Performance
33%
Profit Rate
33%
Information Technology
33%
Knowledge Management
33%
Economics, Econometrics and Finance
Relationship Marketing
100%
Firm Performance
100%
Knowledge Management
11%