TY - JOUR
T1 - A unified model of IT continuance: three complementary perspectives and crossover effects
AU - Bhattacherjee, Anol
AU - Lin, Chieh-Peng
PY - 2015/7/11
Y1 - 2015/7/11
N2 - This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Taiwan, we demonstrate that the above influences are interdependent, complementary, and have crossover effects. This study advances IT continuance research by theorizing and validating a unifying model that extends prior perspectives and by explaining interrelationships between these perspectives.
AB - This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Taiwan, we demonstrate that the above influences are interdependent, complementary, and have crossover effects. This study advances IT continuance research by theorizing and validating a unifying model that extends prior perspectives and by explaining interrelationships between these perspectives.
KW - disconfirmation
KW - perceived performance
KW - perceived usefulness
KW - satisfaction
KW - subjective norm
UR - http://www.scopus.com/inward/record.url?scp=84953874821&partnerID=8YFLogxK
U2 - 10.1057/ejis.2013.36
DO - 10.1057/ejis.2013.36
M3 - Article
AN - SCOPUS:84953874821
SN - 0960-085X
VL - 24
SP - 364
EP - 373
JO - European Journal of Information Systems
JF - European Journal of Information Systems
IS - 4
ER -