The management model development of user experience design in organization: A case study for Taiwan technology industry

Henry Been Lirn Duh; Jiub-De Lee; Pei Luen Patrick Rau; Mu Qing Chen

doi:10.1007/978-3-319-40093-8_17

The management model development of user experience design in organization: A case study for Taiwan technology industry

Henry Been Lirn Duh, Jiub-De Lee^*, Pei Luen Patrick Rau, Mu Qing Chen

^*Corresponding author for this work

Institute of Communication Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.

Original language	English
Title of host publication	Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings
Editors	Pei-Luen Patrick Rau
Publisher	Springer Verlag
Pages	163-172
Number of pages	10
ISBN (Print)	9783319400921
DOIs	https://doi.org/10.1007/978-3-319-40093-8_17
State	Published - 1 Jan 2016
Event	8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada Duration: 17 Jul 2016 → 22 Jul 2016

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9741
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
Country/Territory	Canada
City	Toronto
Period	17/07/16 → 22/07/16

Keywords

Activity theory
Corporate user-experience maturity mode
TUXM
User experience design
UX management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-319-40093-8_17

Cite this

Duh, H. B. L., Lee, J-D., Rau, P. L. P., & Chen, M. Q. (2016). The management model development of user experience design in organization: A case study for Taiwan technology industry. In P-L. P. Rau (Ed.), Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings (pp. 163-172). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9741). Springer Verlag. https://doi.org/10.1007/978-3-319-40093-8_17

Duh, Henry Been Lirn ; Lee, Jiub-De ; Rau, Pei Luen Patrick et al. / The management model development of user experience design in organization : A case study for Taiwan technology industry. Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings. editor / Pei-Luen Patrick Rau. Springer Verlag, 2016. pp. 163-172 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.",

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Duh, HBL, Lee, J-D, Rau, PLP & Chen, MQ 2016, The management model development of user experience design in organization: A case study for Taiwan technology industry. in P-LP Rau (ed.), Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9741, Springer Verlag, pp. 163-172, 8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016, Toronto, Canada, 17/07/16. https://doi.org/10.1007/978-3-319-40093-8_17

The management model development of user experience design in organization : A case study for Taiwan technology industry. / Duh, Henry Been Lirn; Lee, Jiub-De; Rau, Pei Luen Patrick et al.

Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings. ed. / Pei-Luen Patrick Rau. Springer Verlag, 2016. p. 163-172 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9741).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - The management model development of user experience design in organization

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AU - Chen, Mu Qing

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N2 - This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.

AB - This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.

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Duh HBL, Lee J-D, Rau PLP, Chen MQ. The management model development of user experience design in organization: A case study for Taiwan technology industry. In Rau P-LP, editor, Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings. Springer Verlag. 2016. p. 163-172. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-40093-8_17

The management model development of user experience design in organization: A case study for Taiwan technology industry

Abstract

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Keywords

UN SDGs

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