Perceived authority and communication channel: Experiments with instant messaging

Mark Tremayne*, Xin Chen, Nilo Figur, J.Sonia Huang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


The effects of diminished social context cues in computer-mediated communication between students and instructors are examined using instant-messaging (IM) technology. Two experiments verified such effects, students perceived informal surroundings in IM and, in one experiment, decreased presence of the instructor, but results of hypothesized effects on the perceived authority of the instructor were mixed. Students did show more self-centered behavior in IM but experienced increased feelings of regulation.

Original languageEnglish
Pages (from-to)178-189
Number of pages12
JournalSocial Science Computer Review
Issue number2
StatePublished - 1 May 2008


  • Authority
  • CMC
  • Computer-mediated communication
  • Education
  • Instant messaging
  • Social presence


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