TY - JOUR
T1 - Organizational Resilience and Using Information and Communication Technologies to Rebuild Communication Structures
AU - Chewning, Lisa V.
AU - Lai, Chih-Hui
AU - Doerfel, Marya L.
PY - 2013/5
Y1 - 2013/5
N2 - This study employs the perspective of organizational resilience to examine how information and communication technologies (ICTs) were used by organizations to aid in their recovery after Hurricane Katrina. In-depth interviews enabled longitudinal analysis of ICT use. Results showed that organizations enacted a variety of resilient behaviors through adaptive ICT use, including information sharing, (re)connection, and resource acquisition. Findings emphasize the transition of ICT use across different stages of recovery, including an anticipated stage. Key findings advance organizational resilience theory with an additional source of resilience, external availability. Implications and contributions to the literature of ICTs in disaster contexts and organizational resilience are discussed.
AB - This study employs the perspective of organizational resilience to examine how information and communication technologies (ICTs) were used by organizations to aid in their recovery after Hurricane Katrina. In-depth interviews enabled longitudinal analysis of ICT use. Results showed that organizations enacted a variety of resilient behaviors through adaptive ICT use, including information sharing, (re)connection, and resource acquisition. Findings emphasize the transition of ICT use across different stages of recovery, including an anticipated stage. Key findings advance organizational resilience theory with an additional source of resilience, external availability. Implications and contributions to the literature of ICTs in disaster contexts and organizational resilience are discussed.
KW - computer mediated communication
KW - organizational change
KW - organizational communication
KW - organizational structures
UR - http://www.scopus.com/inward/record.url?scp=84876098125&partnerID=8YFLogxK
U2 - 10.1177/0893318912465815
DO - 10.1177/0893318912465815
M3 - Article
AN - SCOPUS:84876098125
SN - 0893-3189
VL - 27
SP - 237
EP - 263
JO - Management Communication Quarterly
JF - Management Communication Quarterly
IS - 2
ER -