Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context

Fang Ching Tseng; Zih Yun Chiou; Ho Hsuan Chuang; Li Ting Su; Yong Han Lin; Yu Rou Lin; Yi Chi Lee; Peng Jui Wang; Uei Dar Chen; Yung Ju Chang

doi:10.1145/3544548.3580731

Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context

Fang Ching Tseng, Zih Yun Chiou, Ho Hsuan Chuang, Li Ting Su, Yong Han Lin, Yu Rou Lin, Yi Chi Lee, Peng Jui Wang, Uei Dar Chen, Yung Ju Chang^*

^*Corresponding author for this work

Institute of Computer Science and Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

People nowadays can use multiple devices to interact with notifications, whether via noticing, glancing, reading, or acting upon them. Prior research has focused on actual usage or on device preferences. However, users' ideal experience of cross-device notification-interaction might differ from their current practices (due to situational limitations) and/or across the four notification-interaction stages. We therefore conducted an experience-sampling method study with multi-device users to investigate these gaps and the influence of device context. Our results reveal that nearly half of the time, the non-phone devices the participants had ranked as their top preferences for notification-interaction were not actually used, due to the devices' context. Beyond device context, the participants' choices of devices for notification-interaction were heavily determined by 1) their preferences that particular notification-interaction stages to take place (or not) on particular devices; and 2) the device on which they had undertaken the former stage.

Original language	English
Title of host publication	CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450394215
DOIs	https://doi.org/10.1145/3544548.3580731
State	Published - 19 Apr 2023
Event	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/Territory	Germany
City	Hamburg
Period	23/04/23 → 28/04/23

Keywords

Experience Sampling Method
Multi-Device
Notifications

Access to Document

10.1145/3544548.3580731

Cite this

Tseng, F. C., Chiou, Z. Y., Chuang, H. H., Su, L. T., Lin, Y. H., Lin, Y. R., Lee, Y. C., Wang, P. J., Chen, U. D., & Chang, Y. J. (2023). Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context. In CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems Article 649 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3544548.3580731

Tseng, Fang Ching ; Chiou, Zih Yun ; Chuang, Ho Hsuan et al. / Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions : An ESM Study Addressing the Usage Gap and Impacts of Device Context. CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2023. (Conference on Human Factors in Computing Systems - Proceedings).

@inproceedings{ae7fc4dfcb454bdca2b6aed321cbf7ae,

title = "Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context",

abstract = "People nowadays can use multiple devices to interact with notifications, whether via noticing, glancing, reading, or acting upon them. Prior research has focused on actual usage or on device preferences. However, users' ideal experience of cross-device notification-interaction might differ from their current practices (due to situational limitations) and/or across the four notification-interaction stages. We therefore conducted an experience-sampling method study with multi-device users to investigate these gaps and the influence of device context. Our results reveal that nearly half of the time, the non-phone devices the participants had ranked as their top preferences for notification-interaction were not actually used, due to the devices' context. Beyond device context, the participants' choices of devices for notification-interaction were heavily determined by 1) their preferences that particular notification-interaction stages to take place (or not) on particular devices; and 2) the device on which they had undertaken the former stage.",

keywords = "Experience Sampling Method, Multi-Device, Notifications",

author = "Tseng, {Fang Ching} and Chiou, {Zih Yun} and Chuang, {Ho Hsuan} and Su, {Li Ting} and Lin, {Yong Han} and Lin, {Yu Rou} and Lee, {Yi Chi} and Wang, {Peng Jui} and Chen, {Uei Dar} and Chang, {Yung Ju}",

note = "Publisher Copyright: {\textcopyright} 2023 ACM.; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",

year = "2023",

month = apr,

day = "19",

doi = "10.1145/3544548.3580731",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

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Tseng, FC, Chiou, ZY, Chuang, HH, Su, LT, Lin, YH, Lin, YR, Lee, YC, Wang, PJ, Chen, UD & Chang, YJ 2023, Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context. in CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems., 649, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023, Hamburg, Germany, 23/04/23. https://doi.org/10.1145/3544548.3580731

Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context. / Tseng, Fang Ching; Chiou, Zih Yun; Chuang, Ho Hsuan et al.
CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2023. 649 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Tseng, Fang Ching

AU - Chiou, Zih Yun

AU - Chuang, Ho Hsuan

AU - Su, Li Ting

AU - Lin, Yong Han

AU - Lin, Yu Rou

AU - Lee, Yi Chi

AU - Wang, Peng Jui

AU - Chen, Uei Dar

AU - Chang, Yung Ju

PY - 2023/4/19

Y1 - 2023/4/19

N2 - People nowadays can use multiple devices to interact with notifications, whether via noticing, glancing, reading, or acting upon them. Prior research has focused on actual usage or on device preferences. However, users' ideal experience of cross-device notification-interaction might differ from their current practices (due to situational limitations) and/or across the four notification-interaction stages. We therefore conducted an experience-sampling method study with multi-device users to investigate these gaps and the influence of device context. Our results reveal that nearly half of the time, the non-phone devices the participants had ranked as their top preferences for notification-interaction were not actually used, due to the devices' context. Beyond device context, the participants' choices of devices for notification-interaction were heavily determined by 1) their preferences that particular notification-interaction stages to take place (or not) on particular devices; and 2) the device on which they had undertaken the former stage.

AB - People nowadays can use multiple devices to interact with notifications, whether via noticing, glancing, reading, or acting upon them. Prior research has focused on actual usage or on device preferences. However, users' ideal experience of cross-device notification-interaction might differ from their current practices (due to situational limitations) and/or across the four notification-interaction stages. We therefore conducted an experience-sampling method study with multi-device users to investigate these gaps and the influence of device context. Our results reveal that nearly half of the time, the non-phone devices the participants had ranked as their top preferences for notification-interaction were not actually used, due to the devices' context. Beyond device context, the participants' choices of devices for notification-interaction were heavily determined by 1) their preferences that particular notification-interaction stages to take place (or not) on particular devices; and 2) the device on which they had undertaken the former stage.

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Tseng FC, Chiou ZY, Chuang HH, Su LT, Lin YH, Lin YR et al. Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context. In CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2023. 649. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544548.3580731

Multiple Device Users' Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context

Abstract

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Keywords

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