Knowledge management performance evaluation: A decade review from 1995 to 2004

Mu Yen Chen*, An-Pin Chen

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

139 Scopus citations


In this paper, the development of knowledge management (KM) was surveyed, using a literature review and classification of articles from 1995 to 2004. With a keyword index and article abstract, we explored how KM performance evaluation has developed during this period. Based on a scope of 108 articles from 80 academic KM journals (retrieved from six online databases), we surveyed and classified methods of KM measurement, using the following eight categories: qualitative analysis, quantitative analysis, financial indicator analysis, non-financial indicator analysis, internal performance analysis, external performance analysis, project-orientated analysis and organizationorientated analysis, together with their measurement matrices for different research and problem domains. Future development directions for KM performance evaluation are presented in our discussion. They include: (1) KM performance measurements have tended towards expertise orientation, while evaluation development is a problemorientated domain; (2) different information technology methodologies, such as expert systems, knowledge-based systems and case-based reasoning may be able to evaluate KM as simply another methodology; (3) the ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.

Original languageEnglish
Pages (from-to)17-38
Number of pages22
JournalJournal of Information Science
Issue number1
StatePublished - 1 Feb 2006


  • Knowledge management
  • Literature survey
  • Performance evaluation


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