Increasing trust in mobile commerce through design aesthetics

Yung-Ming Li*, Yung Shao Yeh

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

347 Scopus citations

Abstract

The growth of mobile commerce (m-commerce) has motivated a better understanding of how trust can be built on a mobile device. Researchers have previously examined design aesthetics (or visual aesthetics) of mobile website and incorporated a hedonic component of enjoyment in m-commerce domain, but the relationship between design aesthetics of mobile website design and customer trust in m-commerce has been rarely investigated. In this study, design aesthetics was enhanced to include a website characteristics component as important to trust development on the mobile Internet. This model was examined through an empirical study involving 200 subjects using structural equation modeling techniques. Our research found that design aesthetics did significantly impact website characteristics component, especially customization, perceived usefulness and ease of use, all of which were ultimately shown to have significant explanatory power in affecting customer trust.

Original languageEnglish
Pages (from-to)673-684
Number of pages12
JournalComputers in Human Behavior
Volume26
Issue number4
DOIs
StatePublished - 1 Jul 2010

Keywords

  • Design aesthetics
  • Mobile commerce
  • Trust
  • Website design
  • Website quality

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