Im receptivity and presentation-type preferences among users of a mobile app with automated receptivity-status adjustment

Ting Wei Wu, Yu Ling Chien, Hao Ping Lee, Yung Ju Chang

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    1 Scopus citations

    Abstract

    Researchers have long attempted to estimate instant-messaging (IM) users' attentiveness, responsiveness, and interruptibility. Yet, IM users' self-presentation of their receptivity, and their perceptions of automated adjustment/revelation of their receptivity status (e.g., Facebook Messenger's green dot that deems a user to be active), remain under-explored. We therefore told our 43 participants that our IM app, IMStatus, was capable of automatically estimating and adjusting their receptivity status to responsive, attentive, or interruptible based on their smartphone activity. These statuses were also presented to their IM contacts in three diferent styles. Over a two-week period, the participants rarely chose the status interruptible, and when they did, it was usually to indicate low availability. Textual presentation was usually chosen to express statuses precisely, especially at high and lowextremes of receptivity; while graphical and numeric presentations were preferred when self-perceived receptivity levels were more ambiguous. Conficts between recipients' and senders' perspectives are also discussed.

    Original languageEnglish
    Title of host publicationCHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
    Subtitle of host publicationMaking Waves, Combining Strengths
    PublisherAssociation for Computing Machinery
    ISBN (Electronic)9781450380966
    DOIs
    StatePublished - 6 May 2021
    Event2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021 - Virtual, Online, Japan
    Duration: 8 May 202113 May 2021

    Publication series

    NameConference on Human Factors in Computing Systems - Proceedings

    Conference

    Conference2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021
    Country/TerritoryJapan
    CityVirtual, Online
    Period8/05/2113/05/21

    Keywords

    • Availability
    • Mobile receptivity
    • Presence
    • Receptivity-status adjustment system

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