Get Distracted or Missed the Stop? Investigating Public Transit Passengers' Travel-Based Multitasking Behaviors, Motives, and Challenges

Hsinju Lee, Fang Hsin Hsu, Wei Ko Li, Jie Tsai, Ying Yu Chen, Yung Ju Chang*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Mobile users commonly multitask during travel, but doing so on public transit can be challenging due to the dynamic nature of the environment as well as long-standing lack of infrastructural support. Nevertheless, HCI scholars and practitioners have devoted relatively little attention to developing technology for enhancing travel multitasking. To facilitate such development, we sought to understand travel multitaskers' practices and challenges while on public transit, and to that end, conducted a multi-methods study that involved shadowing and interviewing 30 of them. We identified four travel-multitasking patterns, characterized by distinct motives that affected these travelers' multitasking practices, receptivity to environmental stimuli, and task persistence. The two main challenges they encountered during travel multitasking resulted from mutual interference from their tasks and from the dynamic nature of transit environments. Based on these findings, design recommendations for public-transit agencies and mobile services are also provided.

Original languageEnglish
Title of host publicationCHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450394215
DOIs
StatePublished - 19 Apr 2023
Event2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany
Duration: 23 Apr 202328 Apr 2023

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/TerritoryGermany
CityHamburg
Period23/04/2328/04/23

Keywords

  • HCI
  • Public Transit
  • Travel-Based Multitasking

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