Gender differences in the effect of negative critical incidents and quality attributes satisfaction

Ya Yueh Shih; Kwoting Fang; Duen-Ren Liu

Gender differences in the effect of negative critical incidents and quality attributes satisfaction

Ya Yueh Shih^*, Kwoting Fang, Duen-Ren Liu

^*Corresponding author for this work

Institute of Information Management

Research output: Contribution to conference › Paper › peer-review

Abstract

This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

Original language	English
Pages	475-480
Number of pages	6
State	Published - Nov 2003
Event	34th Annual Meeting of the Decision Sciences Institute - Washington, DC, United States Duration: 22 Nov 2003 → 25 Nov 2003

Conference

Conference	34th Annual Meeting of the Decision Sciences Institute
Country/Territory	United States
City	Washington, DC
Period	22/11/03 → 25/11/03

Keywords

Critical incidents
Gender differences
Internet shopping
Structural equation modeling

Cite this

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title = "Gender differences in the effect of negative critical incidents and quality attributes satisfaction",

abstract = "This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.",

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AU - Shih, Ya Yueh

AU - Fang, Kwoting

AU - Liu, Duen-Ren

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Y1 - 2003/11

N2 - This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

AB - This study proposed and tested a model of gender difference on the frequency of negative critical incidents are always affected overall satisfaction indirectly by quality attributes satisfaction. The data from a survey of online customers was used empirically to test the proposed research model. Structural equation modeling (SEM) technique was used to evaluate the casual model. In addition, the analysis did support that user satisfaction are different various respondent subgroups including, male and female. The implication of the work to both researchers and practitioners are discussed.

KW - Critical incidents

KW - Gender differences

KW - Internet shopping

KW - Structural equation modeling

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M3 - Paper

AN - SCOPUS:0442309998

SP - 475

EP - 480

T2 - 34th Annual Meeting of the Decision Sciences Institute

Y2 - 22 November 2003 through 25 November 2003

ER -

Gender differences in the effect of negative critical incidents and quality attributes satisfaction

Abstract

Conference

Keywords

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Cite this