TY - GEN
T1 - Distinguishing IM Communication Patterns with Relationship and Conversation Topics
AU - Lin, Kung Pai
AU - Lee, Hao Ping
AU - Chou, Yu Ling
AU - Shih, Faye
AU - Chang, Yung Ju
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/10/23
Y1 - 2021/10/23
N2 - Despite being characterized as constantly on and connected, IM users' responsiveness varies across different contacts. While research has shown that the relationship between conversation partners plays an important role in influencing their communication patterns, characterization of such patterns simply by using relationship information is limited [7, 8]. In this paper, we identify five distinct clusters of IM patterns using unsupervised learning derived from 46 users' conversation history. We show that the relationship category sufficed to characterize three clusters of communication patterns, but failed for the most active one. However, considering both relationship and topics would distinguish most communication patterns, including the most active one. This result suggests that future research on IM communication patterns should pay more attention to the topics in users' conversations.
AB - Despite being characterized as constantly on and connected, IM users' responsiveness varies across different contacts. While research has shown that the relationship between conversation partners plays an important role in influencing their communication patterns, characterization of such patterns simply by using relationship information is limited [7, 8]. In this paper, we identify five distinct clusters of IM patterns using unsupervised learning derived from 46 users' conversation history. We show that the relationship category sufficed to characterize three clusters of communication patterns, but failed for the most active one. However, considering both relationship and topics would distinguish most communication patterns, including the most active one. This result suggests that future research on IM communication patterns should pay more attention to the topics in users' conversations.
UR - http://www.scopus.com/inward/record.url?scp=85118535478&partnerID=8YFLogxK
U2 - 10.1145/3462204.3481752
DO - 10.1145/3462204.3481752
M3 - Conference contribution
AN - SCOPUS:85118535478
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 121
EP - 125
BT - CSCW 2021 - Conference Companion Publication of the 2021 Computer Supported Cooperative Work and Social Computing
PB - Association for Computing Machinery
T2 - 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2021
Y2 - 23 October 2021 through 27 October 2021
ER -