An empirical investigation of total quality management: A Taiwanese case

Yeu Shiang Huang*, Bertrand M.T. Lin

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

31 Scopus citations


Not long ago, the Asia Pacific area suffered economic decline due to financial crises. By contrast, Taiwan, stood apart from its regional competitors and was able to manage and turn the crises into opportunities. Besides the financial factors discussed by economists, quality management should also be considered as a major factor in this development. Investigates how industry in Taiwan implemented quality issues, especially total quality management, within the last decade. Questionnaires were generated and distributed to the largest corporations in Taiwan to gather information. Statistical analysis was performed to evaluate the quality implementation status in Taiwan. The results can be used to study the comparative impacts of quality management in the area of the Asia Pacific.

Original languageEnglish
Pages (from-to)172-180
Number of pages9
JournalTQM Magazine
Issue number3
StatePublished - 2002


  • Customer satisfaction
  • Quality
  • Supplier relations
  • TQM
  • Taiwan


Dive into the research topics of 'An empirical investigation of total quality management: A Taiwanese case'. Together they form a unique fingerprint.

Cite this