Advances and Challenges in Multi-Domain Task-Oriented Dialogue Policy Optimization

Mahdin Rohmatillah, Jen Tzung Chien*

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

2 Scopus citations

Abstract

Developing a successful dialogue policy for a multi-domain task-oriented dialogue (MDTD) system is a challenging task. Basically, a desirable dialogue policy acts as the decision-making agent who understands the user's intention to provide suitable responses within a short conversation. Furthermore, offering the precise answers to satisfy the user requirements makes the task even more challenging. This paper surveys recent advances in multi-domain task-oriented dialogue policy optimization and summarizes a number of solutions to policy learning. In particular, the case study on the task of travel assistance using the MDTD dataset based on MultiWOZ containing seven different domains is investigated. The dialogue policy optimization methods, categorized into dialogue act level and word level, are systematically presented. Moreover, this paper addresses a number of challenges and difficulties including the user simulator design and the dialogue policy evaluation which need to be resolved to further enhance the robustness and effectiveness in multi-domain dialogue policy representation.

Original languageEnglish
Article numbere37
JournalAPSIPA Transactions on Signal and Information Processing
Volume12
Issue number1
DOIs
StatePublished - 5 Sep 2023

Keywords

  • Multi-domain task-oriented dialogue system
  • dialogue act prediction
  • dialogue policy optimization
  • imitation learning
  • reinforcement learning
  • word-level policy learning

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