TY - JOUR
T1 - Advances and Challenges in Multi-Domain Task-Oriented Dialogue Policy Optimization
AU - Rohmatillah, Mahdin
AU - Chien, Jen Tzung
N1 - Publisher Copyright:
© 2023 M. Rohmatillah and J.-T. Chien.
PY - 2023/9/5
Y1 - 2023/9/5
N2 - Developing a successful dialogue policy for a multi-domain task-oriented dialogue (MDTD) system is a challenging task. Basically, a desirable dialogue policy acts as the decision-making agent who understands the user's intention to provide suitable responses within a short conversation. Furthermore, offering the precise answers to satisfy the user requirements makes the task even more challenging. This paper surveys recent advances in multi-domain task-oriented dialogue policy optimization and summarizes a number of solutions to policy learning. In particular, the case study on the task of travel assistance using the MDTD dataset based on MultiWOZ containing seven different domains is investigated. The dialogue policy optimization methods, categorized into dialogue act level and word level, are systematically presented. Moreover, this paper addresses a number of challenges and difficulties including the user simulator design and the dialogue policy evaluation which need to be resolved to further enhance the robustness and effectiveness in multi-domain dialogue policy representation.
AB - Developing a successful dialogue policy for a multi-domain task-oriented dialogue (MDTD) system is a challenging task. Basically, a desirable dialogue policy acts as the decision-making agent who understands the user's intention to provide suitable responses within a short conversation. Furthermore, offering the precise answers to satisfy the user requirements makes the task even more challenging. This paper surveys recent advances in multi-domain task-oriented dialogue policy optimization and summarizes a number of solutions to policy learning. In particular, the case study on the task of travel assistance using the MDTD dataset based on MultiWOZ containing seven different domains is investigated. The dialogue policy optimization methods, categorized into dialogue act level and word level, are systematically presented. Moreover, this paper addresses a number of challenges and difficulties including the user simulator design and the dialogue policy evaluation which need to be resolved to further enhance the robustness and effectiveness in multi-domain dialogue policy representation.
KW - Multi-domain task-oriented dialogue system
KW - dialogue act prediction
KW - dialogue policy optimization
KW - imitation learning
KW - reinforcement learning
KW - word-level policy learning
UR - http://www.scopus.com/inward/record.url?scp=85192677177&partnerID=8YFLogxK
U2 - 10.1561/116.00000132
DO - 10.1561/116.00000132
M3 - Review article
AN - SCOPUS:85192677177
SN - 2048-7703
VL - 12
JO - APSIPA Transactions on Signal and Information Processing
JF - APSIPA Transactions on Signal and Information Processing
IS - 1
M1 - e37
ER -