A Study of Value Factors for Adopting Information Technology in Professional Service Industry: A Demonstrative Case of Accounting Firms in Taiwan

Shi-Ming Huang; Cheng-Yuan Ku; Yuan-Te Chu; Hsiang-Yuan Hsueh

doi:10.1142/S0219091502000882

A Study of Value Factors for Adopting Information Technology in Professional Service Industry: A Demonstrative Case of Accounting Firms in Taiwan

Shi-Ming Huang, Cheng-Yuan Ku, Yuan-Te Chu, Hsiang-Yuan Hsueh

Institute of Information Management

Research output: Contribution to journal › Article › peer-review

Abstract

With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.

Original language	American English
Pages (from-to)	509-519
Journal	Review of Pacific Basin Financial Markets and Policies
Volume	5
Issue number	4
DOIs	https://doi.org/10.1142/S0219091502000882
State	Published - Dec 2002

Keywords

IT investment
Professional service firms
Value Shop
Valuable activity

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10.1142/S0219091502000882

Cite this

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abstract = "With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via {"}Value Shop{"} model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.",

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author = "{Shi-Ming Huang} and Cheng-Yuan Ku and {Yuan-Te Chu} and {Hsiang-Yuan Hsueh}",

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doi = "10.1142/S0219091502000882",

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T2 - A Demonstrative Case of Accounting Firms in Taiwan

AU - Shi-Ming Huang

AU - Ku, Cheng-Yuan

AU - Yuan-Te Chu

AU - Hsiang-Yuan Hsueh

PY - 2002/12

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N2 - With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.

AB - With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.

KW - IT investment

KW - Professional service firms

KW - Value Shop

KW - Valuable activity

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DO - 10.1142/S0219091502000882

M3 - Article

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VL - 5

SP - 509

EP - 519

JO - Review of Pacific Basin Financial Markets and Policies

JF - Review of Pacific Basin Financial Markets and Policies

IS - 4

ER -

A Study of Value Factors for Adopting Information Technology in Professional Service Industry: A Demonstrative Case of Accounting Firms in Taiwan

Abstract

Keywords

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