A one-stop logistic services framework supporting global supply chain collaboration

Amy J.C. Trappey*, Charles V. Trappey, Sandy W.C. Chang, W. T. Lee, Tun Nien Hsu

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

13 Scopus citations


A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defined in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

Original languageEnglish
Pages (from-to)229-253
Number of pages25
JournalJournal of Systems Science and Systems Engineering
Issue number2
StatePublished - 1 Jun 2016


  • One-stop logistic services
  • logistic management
  • supply chain management
  • system dynamics modeling


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