@inproceedings{b0785d06fa0242568fccdb79ffd3644a,
title = "A novel method for designing information technology services",
abstract = "Information technology (IT) services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization's business requirements, service providers' management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.",
keywords = "Network architecture and design, Project management, Service design and management model",
author = "Yi-Chih Kao and Yung-Chia Chang and Peng, {Sheng Lung} and Chang, {Ruay Shiung}",
note = "Publisher Copyright: {\textcopyright} 2016 IEEE.; 16th IEEE International Conference on Computer and Information Technology, CIT 2016 ; Conference date: 07-12-2016 Through 10-12-2016",
year = "2017",
month = mar,
day = "10",
doi = "10.1109/CIT.2016.62",
language = "English",
series = "Proceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "673--680",
booktitle = "Proceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016",
address = "美國",
}