A discrepancy model examining the determinants of user satisfaction with the PACS systems in the Radiology departments of Taiwan hospitals

Tak Yee Wong, Dong Her Shih, Jyh Cheng Chen, Sung Yi Tsai*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

To understand the determinants of user satisfaction with the picture archiving and communication systems (PACS) in the Radiology departments of Taiwan hospitals, a discrepancy model was developed in this study. The discrepancies of three information system (IS) quality variables (i.e. information quality, system quality, and service quality), based on information system success model, were measured to examine the influence on user satisfaction. In addition, two variables, computer self-efficacy and user innovativeness, were also measured to examine their moderating effects on user satisfaction. A survey was conducted and the respondents were radiologists and radiological technologists who had experiences in using the PACS systems. The results of ANOVA and regression analysis indicated that greater user discrepancies between perception and expectation of three IS quality variables leads to lower user satisfaction. Furthermore, user's computer self-efficacy significantly moderates the relationships between system quality and user satisfaction, and between service quality and user satisfaction respectively. However, user innovativeness significantly moderates the relationships between information quality and user satisfaction, and between service quality and user satisfaction respectively. Implications from the findings are also provided.

Original languageEnglish
Title of host publication2012 International Conference on Systems and Informatics, ICSAI 2012
Pages2255-2258
Number of pages4
DOIs
StatePublished - 2012
Event2012 International Conference on Systems and Informatics, ICSAI 2012 - Yantai, China
Duration: 19 May 201220 May 2012

Publication series

Name2012 International Conference on Systems and Informatics, ICSAI 2012

Conference

Conference2012 International Conference on Systems and Informatics, ICSAI 2012
Country/TerritoryChina
CityYantai
Period19/05/1220/05/12

Keywords

  • Discrepancy Theory
  • Information System Success Model
  • Information Systems Evaluation
  • Picture Archiving and Communication Systems (PACS)
  • User Satisfaction

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