TY - GEN
T1 - A discrepancy model examining the determinants of user satisfaction with the PACS systems in the Radiology departments of Taiwan hospitals
AU - Wong, Tak Yee
AU - Shih, Dong Her
AU - Chen, Jyh Cheng
AU - Tsai, Sung Yi
PY - 2012
Y1 - 2012
N2 - To understand the determinants of user satisfaction with the picture archiving and communication systems (PACS) in the Radiology departments of Taiwan hospitals, a discrepancy model was developed in this study. The discrepancies of three information system (IS) quality variables (i.e. information quality, system quality, and service quality), based on information system success model, were measured to examine the influence on user satisfaction. In addition, two variables, computer self-efficacy and user innovativeness, were also measured to examine their moderating effects on user satisfaction. A survey was conducted and the respondents were radiologists and radiological technologists who had experiences in using the PACS systems. The results of ANOVA and regression analysis indicated that greater user discrepancies between perception and expectation of three IS quality variables leads to lower user satisfaction. Furthermore, user's computer self-efficacy significantly moderates the relationships between system quality and user satisfaction, and between service quality and user satisfaction respectively. However, user innovativeness significantly moderates the relationships between information quality and user satisfaction, and between service quality and user satisfaction respectively. Implications from the findings are also provided.
AB - To understand the determinants of user satisfaction with the picture archiving and communication systems (PACS) in the Radiology departments of Taiwan hospitals, a discrepancy model was developed in this study. The discrepancies of three information system (IS) quality variables (i.e. information quality, system quality, and service quality), based on information system success model, were measured to examine the influence on user satisfaction. In addition, two variables, computer self-efficacy and user innovativeness, were also measured to examine their moderating effects on user satisfaction. A survey was conducted and the respondents were radiologists and radiological technologists who had experiences in using the PACS systems. The results of ANOVA and regression analysis indicated that greater user discrepancies between perception and expectation of three IS quality variables leads to lower user satisfaction. Furthermore, user's computer self-efficacy significantly moderates the relationships between system quality and user satisfaction, and between service quality and user satisfaction respectively. However, user innovativeness significantly moderates the relationships between information quality and user satisfaction, and between service quality and user satisfaction respectively. Implications from the findings are also provided.
KW - Discrepancy Theory
KW - Information System Success Model
KW - Information Systems Evaluation
KW - Picture Archiving and Communication Systems (PACS)
KW - User Satisfaction
UR - http://www.scopus.com/inward/record.url?scp=84864212818&partnerID=8YFLogxK
U2 - 10.1109/ICSAI.2012.6223501
DO - 10.1109/ICSAI.2012.6223501
M3 - Conference contribution
AN - SCOPUS:84864212818
SN - 9781467301992
T3 - 2012 International Conference on Systems and Informatics, ICSAI 2012
SP - 2255
EP - 2258
BT - 2012 International Conference on Systems and Informatics, ICSAI 2012
T2 - 2012 International Conference on Systems and Informatics, ICSAI 2012
Y2 - 19 May 2012 through 20 May 2012
ER -