護理人員使用跨團隊照護系統之成效探討

Using patient records and information systems not only improves collaboration among healthcare professionals but also enhances patient-care outcomes. Based on this, inter-professional collaboration has been increasingly applied in patient care in recent years. Purpose: To explore the acceptance of nurses of the inter-disciplinary care system, the patient-record completion rate, and the consultation response rate. Methods: A questionnaire was developed based on Davis Technology Acceptance Model and DeLone & McLean Information Systems Success Model that included the key elements of system success (system quality and information quality) and attitudes toward use (perceived usefulness and perceived ease of use). A patient record checklist and the number of consultation responses were collected as well. Results: This study collected 185 completed questionnaires and 817 copies of patient records as well as the associated consultation response rates. The results revealed that nurses held positive attitudes and that questionnaire variables were positively correlated. Additionally, perceived usefulness explained 60% of the variation in attitude toward use. In addition, the rate of completion for patient records in subcategories increased from 41% to 62%. Finally, while the overall team response rate of the social-worker and respiratory groups increased, that of the rehabilitation group decreased. Conclusions: Nurses accept the need to use inter-disciplinary care systems to enhance the completeness of patient records. However, the decreased consultation response rate may relate to the inability to update system functions. It is suggested that an auto-consultation response function be designed to provide reminders in order to improve the consultation response rate.