加護病房護理人員使用臨床資訊系統之滿意度研究・護理暨健康照護研究

Translated title of the contribution: A Study of the Satisfaction of Nurses with the Clinical Information System in Intensive Care Units

Yu Ling Chao, Ting-Ting Lee*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

8 Scopus citations

Abstract

Most healthcare institutions have installed healthcare information systems in order to improve the security and accuracy of healthcare services. Intensive care units (ICUs) largely use these systems to process urgent decisions and interventions. Purpose: This study aimed to evaluate the satisfaction of use of ICU nurses with a clinical information system (CIS). Methods: This study recruited 98 nurses who use a CIS in 3 ICUs (2 Medical ICUs [MICUs] and 1 Surgical ICU [SICU]). Participants answered a usage‐satisfaction questionnaire. The questionnaire consisted of 20 questions, including 9 on outcome satisfaction, 7 on functional satisfaction, 4 on overall satisfaction and 3 open‐ended questions on the benefits, difficulties, and suggestions of use. Results: The means for both MICUs (m_1=50.00, m_2=53.97) were higher than the mean for SICU (m_3=45.35). Additionally, the duration of use associated negatively with satisfaction. Moreover, user comments revealed that participants felt positively toward the system calculation functions (such as Acute Physiology and Chronic Health Evaluation II [APACHE II] Scores, intake/output) but negatively about the system response time and system shutdown problems. Conclusions / Implications for Practice: The present study found that working unit, duration of use, the calculation function, network response time, and system stability were all correlated with CIS satisfaction. Improving the data management process, network speeds, and interface design may effectively increase the willingness of nurses to accept and use clinical information systems.
Translated title of the contributionA Study of the Satisfaction of Nurses with the Clinical Information System in Intensive Care Units
Original languageChinese (Traditional)
Pages (from-to)109-118
Number of pages10
JournalJournal of Nursing and Healthcare Research
Volume11
Issue number2
DOIs
StatePublished - 1 Jun 2015

Keywords

  • clinical information system
  • satisfaction
  • intensive care unit

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