Keyphrases
Service Recovery
100%
Customer Satisfaction
61%
Service Failure
56%
Social Games
47%
Game-based
47%
Adaptive Selling Behavior
47%
Extended Technology Acceptance Model
35%
Technology Acceptance Model 2 (TAM2)
35%
Adaptive Selling
35%
Decision Making Trial and Evaluation Laboratory (DEMATEL)
32%
Sense of Control
31%
Recovery Options
31%
Salesperson
28%
Mass Customization
28%
Negative Impact
26%
Online Impulse Buying
23%
Consumer Behaviour
23%
Which-way
23%
Procedural Justice
23%
Post-purchase
23%
High-tech Firms
23%
Outcome-based
23%
Product Type
23%
Product Cues
23%
Delayed Recovery
23%
Services Marketing
23%
Integration Work
23%
Coding Rules
23%
Mental Accounting
23%
Electronic Learning
23%
Evaluation Mode
23%
Decision Process
23%
DEMATEL Approach
23%
Customer Participation
23%
Loyalty
23%
Locus of Control
23%
Online Service Recovery
23%
Sales Force
23%
Organizational Justice
23%
Relational Selling Behaviour
23%
Charitable Giving
23%
Computer Self-efficacy
23%
Acceptance Framework
23%
Extensive Technologies
23%
Service Acceptance
23%
Marketing Research
23%
Country-of-origin Effect
23%
Electronic Commerce
23%
Perceived Control
23%
Marketing Services
23%
Social Sciences
Sales
73%
Decision Making
28%
Communication Strategies
23%
Procedural Justice
23%
Cognitive Dissonance
23%
Impulse Buying
23%
Marketing of Service
23%
Consumer Behavior
23%
Decision Process
23%
Prospect Theory
23%
Locus of Control
23%
Self-Efficacy
23%
Everyday Life
23%
Organizational Justice
23%
Online Service
23%
Sales Force
23%
Electronic Learning
23%
Charity
23%
Consumer Marketing
23%
Marketing Research
23%
Country of Origin Effects
23%
Country of Origin
23%
Literature Reviews
23%
Group Processes
23%
Cultural Industry
23%
Creative Industry
23%
Sustainable Development
23%
Cognition
23%
Model Evaluation
23%
Brand Image
14%
Technology Acceptance Model
11%
Research Focus
11%
Allocation Theory
11%
Market Share
11%
Resource Allocation
11%
Emotional Intelligence
11%
Transformational Leadership
11%
Emotions
11%
Organizational Identity
7%
USA
5%
Computer Science
Decision Making Trial and Evaluation of Laboratory
35%
Customer Satisfaction
29%
Practical Implication
28%
Mass Customization
23%
Integration Work
23%
Collected Data
23%
Perceived Control
23%
Online Service
23%
Reference Point
23%
Recovery Option
23%
Conceptual Model
23%
Customer Experience
23%
External Variable
23%
Process Model
23%
Attractiveness
23%
Service Platform
23%
Product Category
23%
Customer Response
23%
Customisation
23%
Electronic Learning
23%
Cultural Industry
23%
Creative Industry
23%
Profit Organization
23%
Shopping Online
11%
Function Value
11%
Product Experience
11%
Recovery Program
11%
Recovery Effort
11%
Flow Experience
11%
Customer Preference
11%
Social Networking Website
11%
Dependent Variable
11%
Online Game
11%
User Behavior
11%
Learning System
11%
Service Provider
11%
Customisation Process
5%
Configuration Process
5%
Purchase Decision
5%
